Independent Trading Co. - Water-Resistant Lightweight Windbreaker

We are glad to hear that you are pleased with the overall product. However, we are truly sorry to learn that the sizing of the Independent Trading Co. – Water-Resistant Lightweight Windbreaker did not meet your expectations. We understand how important it is for apparel to fit comfortably. To help set clearer expectations for fit, we strongly recommend consulting the size charts available on our product pages and during checkout. These guides are designed to provide a more accurate idea of each item’s measurements and how it may fit. That said, we would like to make this right for you. Please reply to this email and let us know your preferred larger size, and we will gladly arrange a free reorder to ensure you receive a jacket that fits you comfortably. We appreciate you bringing this to our attention and the opportunity to support you further. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via 833-996-2067.

Thank you for sharing your feedback on the Independent Trading Co. – Water‑Resistant Lightweight Windbreaker – 2XL. We’re glad to hear you found the jacket beautiful, but we also understand your concern about the fit at the bottom being too tight, even after removing the elastic. Your input is very important, and we appreciate you taking the time to let us know. To help us better assess the issue and explore the best resolution, we kindly ask that you provide clear photos or a short video showing the fit concern. This will allow our team to review the matter thoroughly and ensure your comments are shared with the relevant team for improvement. If your request is urgent or you’d prefer to speak with someone directly, our Customer Support team is available at 833‑996‑2067, or you can visit our Help Center for real‑time assistance: https://www.vistaprint.ca/customer-care/help-center/. We truly value your feedback and look forward to the opportunity to serve you better in the future.