We are glad to hear that you highly praise the quality of your Foam Board Wedding Sign, though we regret to learn that it arrived with a scratch and understand your disappointment. To help us investigate the issue further and assist you appropriately, please reply to this email with clear photos showing the scratch on the received sign. Once received, our team will be able to review the concern in detail and determine the best way to help. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via 1.866.207.4955.