Thank you for sharing your feedback with us. We’re glad to hear that you’re enjoying the jacket and that it works well for your commute—it's great to know you like the reflective white color and the overall style. We appreciate your suggestions regarding a drawstring at the bottom and the addition of a hood. Those are thoughtful points, especially for cycling and wet weather, and we’ll be sure to share them for improvement as we continue to review and enhance our apparel designs. Thank you again for taking the time to provide such helpful and detailed feedback.

Thank you for taking the time to share your feedback. We're very glad to hear that you found our team cooperative in getting your logo correct and that your delivery was quick. We are, however, very sorry to hear about your disappointment with the jacket itself, and that you found it to be so thin and not a good value for the price. To provide some clarity on the product, the Elevate Women's Egmont Packable Jacket is designed to be an ultra-lightweight garment, made from an 80 g/m² (2.4 oz/yd²) fabric. This is what gives it its very thin, packable nature. This is also visible in the sample photos on the product page, and checking these details is always recommended to help set clear expectations for the final product's feel and thickness. We appreciate you sharing your experience, as your feedback is valuable to us.

We're really sorry to hear that the jacket sizing didn’t meet your expectations. We’re glad you’re happy with the quality of the item, but we understand how important accurate sizing is. To help us look into this further, please provide a bit more detail about what went wrong with the sizing. For example, was the item too small or too large compared to the size chart? We’d like to make this right and your input will help us do that.

We appreciate your review submission, and are sorry to hear that the jacket you received doesn't fit as expected. We understand how disappointing it can be when an item doesn't meet your sizing needs. We have reviewed the affected order and have confirmed that our care team was able to assist in providing a resolution. We hope to have the opportunity to assist with future products of interest.