We're really sorry to hear that the jacket sizing didn’t meet your expectations. We’re glad you’re happy with the quality of the item, but we understand how important accurate sizing is. To help us look into this further, please provide a bit more detail about what went wrong with the sizing. For example, was the item too small or too large compared to the size chart? We’d like to make this right and your input will help us do that.

We appreciate your review submission, and are sorry to hear that the jacket you received doesn't fit as expected. We understand how disappointing it can be when an item doesn't meet your sizing needs. We have reviewed the affected order and have confirmed that our care team was able to assist in providing a resolution. We hope to have the opportunity to assist with future products of interest.

We're sorry to hear about the issue with the color of the logo on your Elevate Women's Egmont Packable Jacket and other items. We apologize for any inconvenience this may have caused. Ensuring accuracy in color reproduction is essential, and we strive to meet our customers' expectations. We'll make sure to address this issue with our production team to prevent similar occurrences in the future. Furthermore, we recommend replying to this review and providing photos of what you have received showing all the issues along with the products with the same concern, so we can work with you to find the best resolution possible. We look forward to hearing from you.