Cheap looking. Poor quality
Oct 7, 2025 | Robert G. | 
Verified Buyer
Verified BuyerResponse from Vistaprint Customer Care Team:
Thank you for sharing your feedback. We’re truly sorry to hear that your Magnetic Business Cards didn’t meet your expectations. We understand how disappointing it can be when a product doesn’t reflect the clarity and professionalism you envisioned, and we appreciate you taking the time to let us know.
Upon reviewing your submitted design, we noticed that the file was uploaded as a photographed image, which unfortunately doesn’t align with our design template and may lack the resolution needed for a crisp, high-quality print. Our printing system is fully automated and prints exactly what is submitted, without manual adjustments, so the final result is directly tied to the quality of the uploaded file.
To help ensure the best outcome in future orders, we recommend:
- Using high-resolution digital files (300 PPI or higher)
- Avoiding screenshots or photographed artwork
- Generating a PDF proof before checkout to confirm clarity and layout
You’re welcome to use our built-in design editor, create a design from scratch, or request support from our Design Services team (https://www.vistaprint.ca/design) for professional guidance.
We’d love the opportunity to work with you again and help create a product you’re truly proud of. If you need assistance before placing your next order, please don’t hesitate to reach out. For urgent matters, our Customer Care team is available at 833-996-2067, or you can visit our Help Center (https://www.vistaprint.ca/customer-care/help-center/) for real-time support.
Thank you again for your feedback, it helps us improve and ensures we’re delivering the quality you deserve.
