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Everything you need to know about our shipping

We want you to get your package as quickly and affordably as possible, whether you ordered way in advance or need your product ASAP.

Here’s a breakdown of your shipping options, calculated from the day you place your order:*
Order Total Standard 10 business days Priority 6 business days Express 3 business days Rush 2 business days
$0.00 - $35.00 $ 9.99 $ 13.99 $ 24.99 $ 29.99
$35.01 - $75.00 $ 12.99 $ 16.99 $ 29.99 $ 34.99
$75.01 - $150.00 $ 14.99 $ 17.99 $ 34.99 $ 39.99
Over $150.00 $ 17.99 $ 19.99 $ 39.99 $ 44.99

*Delivery times for orders made after 6pm ET will be calculated from the next business day.

**Rush speed is available only for certain products and destinations

Above shipping rates do not apply to Pro Advantage Premium customers
See “Exceptions” for a list of products with different standard shipping options and speeds.


Exceptions

Some products will take a little longer to produce and ship. Most, but not all, of these are listed right here.

NOTE: During checkout for every order, we’ll show you an expected delivery time for each of your products – and we’ll let you know if some items may come in separate packages.

  • Bulk yard signs: 10 business days
  • Promotional Products: Anything purchased from the "Promotional Products" tab will have standard 9-11 business day shipping
  • Bags: 9-11 business days

Frequently asked questions

1. Do your shipping speeds include production time?
Yes, always! Our listed speeds include both the time it takes to print your order and deliver it to you.

2. Do you offer expedited shipping?
Our fastest option is Rush (2 business days) which is available only for certain products and destinations, followed by Express (3 business days), available more widely. These days include the production time of your order and the delivery to your doorstep.

3. Are your shipping times guaranteed?
When you add an item to your cart, you’ll be asked to choose a shipping speed. After that, we’ll show you the promised arrival date for your item – and we stand by that. Bad weather and carrier delays can happen, but if your order doesn’t get there on time and you’re not satisfied, neither are we. Contact us and we’ll make it right.

4. Do you offer free shipping?
While we don’t offer free shipping right now, we do our best to offer you fast, affordable options. We’re always working to reduce our costs, so that we can pass along the savings to you.

5. Do I get tracking info? Where can I find it?
Once your order ships, we’ll send you a shipment confirmation email that includes the delivery method, estimated arrival date and other tracking details (if available). You can also go to your order history to look up tracking info.

6. Which shipping carriers do you use?
We use a variety of shipping carriers, including Canada Post, UPS and FedEx. We determine which carrier to use for your order based on a variety of factors, such as products purchased, shipping address, size/weight of the order and delivery speed selected.

7. Can I arrange for my own shipping provider / courier to deliver my order?
We’re sorry, but because of our production process, we can’t accommodate special shipping requests.

8. Is there a way to pick-up my package?
We are currently offering the option to pick-up your package at the closest UPS pick-up point near you. This option will be available for certain products and destinations only. Make sure to select the “Pick-up Point” tab at checkout to look for your closest pick-up location.

9. Do you ship internationally? To which countries do you deliver?
Yes! We’re happy to ship your order internationally – please note that additional delivery rates will apply.

a. We deliver to: Australia, Austria, Belgium, Brazil, Canada, Cyprus, the Czech Republic, Denmark, Finland, France, French Guiana, French Polynesia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guam, Hong Kong, Iceland, Ireland, Italy, Liechtenstein, Luxembourg, Malaysia, Malta, Martinique, Mexico, Monaco, the Netherlands, New Caledonia, New Zealand, Norway, Poland, Portugal, Puerto Rico, Réunion, Singapore, Spain, Sweden, Switzerland, the United Kingdom, the United States of America and U.S. Virgin Islands.

10. Do you ship to APOs and MPOs?
Right now we can’t, but we’re looking into how we can ship to military addresses.

11. My package was supposed to arrive today, but I have not received it yet. What should I do?
Packages are delivered by 8pm in your time zone daily. If it is not yet 8pm you can view your tracking information in your Order History under My Account. You can also contact us at any time, and we’ll be glad to assist.

12. What if my package is returned to the sender?
If the carrier was unable to deliver your order and it was returned to our manufacturing facility, please Contact us and we’ll reship your order free of charge.

13. My product contains a defect or is damaged, what can be done?
If the product is damaged and / or contains manufacturing defects when you receive your order, please Contact us and we’ll send you a replacement free of charge.

14. Does Vistaprint offer free shipping above certain order totals?
Through Vistaprint Pro Advantage, a subscription program for print resellers, Premium customers can receive product discounts, flat rate shipping, and free delivery on orders >$60. You can learn more about the program here.

15. Are the above rates applicable if I am a Pro Advantage customer?
Pro Advantage Premium customers have access to flat rate shipping and free shipping on orders >$60. If you are a Pro Advantage Basic customer, you may upgrade your membership here to receive these benefits.