Elevate™ Vega Tech Quarter-Zip Jumper

Response from Vistaprint Customer Care Team:

Thank you for your review. We are truly sorry to hear of your dissatisfaction with the embroidery pulling on the material of the Elevate™ Vega Tech Quarter-Zip Jumper. We understand your frustration and would like to reassure you that this isn't normal. As such, we have gone ahead to process a free replacement order to arrive soon. The order number will remain the same as the original order, and you can track the status of the replacement by going to your Order History under My Account. We hope this helps.

Response from Vistaprint Customer Care Team:

We are sorry to read that the final rendering of your order did not meet your expectations. We want to ensure your satisfaction and have taken the necessary action on your order. You will be receiving a confirmation email with more details. Feel free to dispose of the item received. We hope this will not deter you from using Vistaprint in the future.

Response from Vistaprint Customer Care Team:

We apologize that the item did not meet your expectations. We strive to create products that are designed to be durable and long-lasting. As part of our Absolute Guarantee, one of our Care Specialists has taken the necessary actions on your order during your interaction on Chat. Thank you for giving us the opportunity to make things right.

Response from Vistaprint Customer Care Team:

We sincerely apologize for the way the logo was embroidered on the Elevate Men's Vega Tech Quarter Zip. We share your disappointment. Likewise, we want to ensure your satisfaction and have taken the necessary action on your order. You will be receiving a confirmation email with more details. Feel free to dispose of the item received. We hope that you felt our genuine intention to help.