Eddie Bauer® Fleece-Lined Jacket

Response from Vistaprint Customer Care Team:

We appreciate you reaching out to us and are truly apologetic for the disappointment you've experienced with the placement of the logo on the Eddie Bauer® Fleece-Lined Jacket. Our record shows customer care was recently contacted, and a replacement order was submitted for the jacket which is still in production. We trust this will be helpful.

Response from Vistaprint Customer Care Team:

We appreciate you leaving us your feedback, and we're sorry to know our Fleece-Lined Jacket didn't meet your expectations. For future orders, we recommend checking the product specifications first before ordering, so proper expectations can be set. We're committed to ensuring your satisfaction. Please reply to this email with images of what you received, and we'll work with you to find a satisfactory solution.

Response from Vistaprint Customer Care Team:

We sincerely apologize for the disappointment you've experienced with the placement of the embroidered logo on your Jacket. We understand the importance of accurate representation and regret any inconvenience caused. To ensure your satisfaction, we've processed a replacement at no cost to you that will be under the same order number. An email with tracking details will be sent once shipped out. Please feel free to dispose of or recycle the item received. Thank you for bringing this to our attention, and we appreciate your understanding.

Response from Vistaprint Customer Care Team:

Thanks for the feedback and recommendation. We are happy you love the quality and fit of the jacket.